Privacy Policy

This policy explains what information Kneaded Relaxation, LLC ("Kneaded Relaxation", "we") collects through kneadedrelaxationmassage.com and our online booking, and how we use it. Questions: call or text (719) 602-3392 or email KneadedRelaxation@protonmail.com.

What we collect

• When you book: your name, phone number, email address, the service and time you choose, and any notes you add.
• Intake forms: information you choose to share about your health, areas to focus on or avoid, and anything else your therapist should know before your massage.
• Payments: handled by a third-party payment processor. We see that you paid; we never receive or store your full card number.
• When you call, text or email us: your number or address and what you send us.
• When you visit the website: our web host records standard technical information (such as IP address, browser and pages requested) to deliver the site and keep it secure. This website does not use advertising cookies.

How we use it

• To schedule, confirm and remind you about appointments, and to take payment.
• To give you a safe massage suited to you, using what you share on your intake form.
• To keep notes about your sessions so your care is consistent from visit to visit.
• To answer your questions and, if you ask for them, send you offers. You can stop offers at any time.
• To keep the website and our booking secure and working.

Who we share it with

We do not sell your information. We share it only with service providers that help us run the business, such as our booking and client management system, our payment processor, our email and text messaging providers and our web host, and only so they can provide that service to us. We may also share information when the law requires it.

Mobile numbers and text-message consent are never shared with third parties or affiliates for their own marketing.

Text messages

If you book or contact us by text, we text you about your appointments. Message and data rates may apply. Reply STOP to stop texts or HELP for help.

Health information

Intake forms and session notes are kept private and are used only to provide your massage. Only your therapist reviews them. The providers that store them for us may not use them for their own purposes. You can ask to see them or ask us to update them.

How long we keep it

We keep client records for as long as you are a client and for a reasonable period afterwards to meet our legal, tax and professional obligations, then delete them.

How we protect it

We use reputable providers and limit access to your information to the people who need it. No system is perfectly secure, so we cannot promise that information will never be accessed without permission, but we work to prevent it.

Your choices

You can ask to see, correct or delete the information we hold about you by contacting us. We may need to keep some records where the law requires it.

Children

Our services and website are meant for adults. We do not knowingly collect information from children under 13.

Changes

We may update this policy. The date at the top shows the latest version.

Contact

Kneaded Relaxation, LLC, 2020 N Academy Blvd, Suite 318, Colorado Springs, CO 80909. Phone or text (719) 602-3392. Email KneadedRelaxation@protonmail.com. See also our Terms of Service.